MEANING OF LISTENING
is not possible to give exact definition of listening, because it is a complicated issue. Normally listening is a mixture of - Hear, Understand and remember.
Listening and accepting, concentrating and those heard by ears is the process of meaning relisation of words. According to various sources in the process of listening, hearing. sensing, analysing, understanding. Recognising, Evaluating, Interpreting. Attending, Evaluating, Remembering Receiving and comprehending etc. can also be included under the close study of these words. It can be concluded that listening is a mixed process of explanation, evaluation and choosing or selecting
Listening is an distinct part of language development listening is a dra of verbal communication. In the development process of our efficiency morals attitude and understanding listening plays an important role In the process of listening the evaluation of strong and weak facts of message authencity of message and the effectiveness of the message In other words, listening brings in effect the accomplishment of objectives and personal knowledge. Efficiency in listening and drafting the message, act can not be developed through proper listening. We normally forget half after listening to the whole If the message is heard in an effective way, then the difference between knowledge and darkness true message and untrue, relation and aloofness understanding and misunderstanding can be understood
PURPOSE OF LISTENING
Listening is a different process in daily communication. There can be different objectives of listening to different persons, like dependence of objectives, for liking and understanding the situation Normally the objectives of listening can be categorized as follows:
(1) For Enjoyment: Listening for enjoyment enhances our daily consumption and analyse the limits of experience. Meaningful listening we can make our internal relations more concrete.
(2)Forin formation: It can be said detailed. Whenever we receive any message in form of news and through it tries to find solution to the problem we say listening for information. In this process by listening to ideas and perception we can increase our inner knowledge.
(3) Supportive: When we are depressed then we try to listen about us from others, and express the ideas and feelings openly and thus reach to the solution. This we call it as listening for support.
(4) For Critically: Under the critical listening we include the evaluation of scientists and experienced people. Under this process we test the validity of message through facts and knowledge and not on the basis of emotions.
TYPES OF LISTENING
Various condition give birth to different types of listening. According to Mill, Bowi, listening is of four types:
(1) Content listening: In this message contain facts and the message is stored properly.
(2) Critical listening: In this the message is capable to be evaluated.
(3) Emphathic listening: In this the message has the capability to be conveyed to others.
(4) Active listening: This includes the other's ideas and existing mental perception.
Apart from it there are other forms of listening:
(A) Pretending listening: In this through gestures it is showed that conveyed message has been listened. In this only message is heard.
(B) Selective Listening: This means that in this message has not been heard as it is. The important part is been heard and unimportant is left.
(C) Attentive listening: In this each and every words of the sender is understood with full concentration.
(D) Intuitive listening: When normal simple indicative message is accepted parallel other thoughts come in to mind which helps to understand the complete meaning.
ELEMENTS/ FACTORS OF GOOD LISTENING
(1) Positive attitude : Every one is not a perfect sender or listener. To be an effective listener good attitude is the must. If the listening shows the proper attitude the objective of sender is automatically met.
(2) Ability to Concentrate: It is necessary to have the quality to concentrate in a listener. There is an exciting feature of mind to think in varied directions. The capacity of a man is to speak 400 to 600 words in minute. In the process of listener any lack of integrity can generate misunderstanding. This situation is called miscommunication. If there is concentration and discipline, misunderstanding can be brought to zero.
(3) Enter into question answer session: When the body and mind start losing concentration it is better to start an question answer session. The listener asks question. In this condition the speaker looks at him and answer. Due to constant watch the diversion of listener can be controlled.
(4) Conductive Body Posture: During listening body language helps in communication. To sit at the back and lean on the back of chain shows that listener wants to keep himself away from the communication.
PROCESS OF LISTENING
Listening is that art which is very difficult to be bind in to factors. However we can divide it into following:
(1) Sensing: In this reception, New activity, hearing and seeing are included. After watching any picture the conversion of emotions in rays of voice are also called sensing.
(2) Interpretation: The proper, needed explanation of the sensed message is called interpretation. The integration of experience is an important part of it.
(3) Evaluation: After listening and interpreting the message properly evaluating is called evaluation.
(4) Response: Clarification of message, necessary adjustments after evaluating by all dimension the explanation is called response.
BARRIERS AND PROBLEMS IN LISTENING
In communication process: Various barriers come across they are as follows
(A) Pre decision about the sender.
(B) Pre assuming the message to be useless.
(C) Reaching late due to which missing the starting message.
(D) Putting huge expectations from the sender.
(E) Listening only to the interesting portion of the message.
Along with the following limitation the listening could not be made effective. That is why it is necessary to remove these barriers. In our society effectiveness of listening is not paid much importance because it is treated as a natural process. It is assumed that to accept it is not necessary to be related to the message. These assumptions give birth to poor listening. The main problems of listening are as follows:
(A) If decision is already taken about any message then listening becomes boring.
(B) Language of message to be difficult.
(C) Ignorance about the subject of r
(D) Idleness in listening.
IMPORTANCE OF LISTENING IN BUSINESS COMMUNICATION
(1) Listening is an important event in communication process. The 1/3rd of human communication is spent in reading and writing. An efficient officer spents his 50% of time in listening.
(2) Listening plays an very important role in the success of general manager, salesman, personnel manager etc. If an manager listens to needs, problems and ideas of his subordinates concentrately he not only motivats energy in them but also increases their productivity.
3) For effective listening heart and logical presence is required. That should be free from jealouses, fear, anger etc. because this generates ineffectiveness.
(4) Proper listening shows that the listener is unbaised and is beleiving the sender. In this way the communication becomes easy and effective.
(5) Capacity to learn has the direct relation with listening. Our mind is always excited towards new ideas, feelings, ways to learn if we pay importance to listening.
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